Returns & Exchanges

All Sales Final — Exchanges May Be Available

• Due to the nature of luxury goods, watches, jewelry, and eyewear, all sales are final.
• We do not offer refunds.
• Exchanges may be approved on a case-by-case basis within 30 days of delivery.
• Items must be unworn, unaltered, and in original condition.
• Custom, personalized, and special-order items are final sale and not eligible for exchange.
• Customers must contact IcedUpNY prior to any exchange request.
• IcedUpNY reserves the right to refuse any exchange request that does not meet our exchange requirements.